Shipping policy

INTERNATIONAL SHIPPING

If you are ordering from outside the United States, or if you are unsure whether we can ship to your destination, please contact us at info@ruvel.co before placing your order. Duties, taxes, and customs fees—if applicable—are the responsibility of the recipient unless otherwise stated at checkout.

ORDER CHANGES AND ADDRESS ACCURACY

Please double-check your shipping address at checkout. Once an order has been processed or handed to the carrier, address changes may not be possible. RUVÉL is not responsible for orders lost or delayed due to incorrect or incomplete address information provided at checkout.

RETURNS AND REFUNDS

For details on returns, exchanges, and refunds, please see our Refund Policy. We are happy to help if something is not quite right with your order—reach us at info@ruvel.co.

QUESTIONS

For shipping questions, email info@ruvel.co. We typically respond within 24–48 hours.