Refund policy

We want you to feel confident when shopping with RUVEL. Please review the following return and refund terms before submitting a request.

RETURN WINDOW

We accept return requests within 14 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, unworn, unaltered, and in the same condition in which it was received. It must be returned with all original packaging and any included accessories or materials.

Items that have been worn, used, altered, or damaged after delivery are not eligible for return or refund.

HOW TO REQUEST A RETURN

To request a return, contact us at info@ruvel.co within 14 days of delivery. Please include your order number and the reason for your return.

If your return is accepted, we will email you the return instructions and return address. Items sent back without prior approval may not be accepted. Approved returns must be shipped within 7 days after the return instructions are provided.

RETURN SHIPPING COSTS

If the returned item is confirmed to be not defective, accurately described, and originally delivered in proper condition, the customer is responsible for the full cost of return shipping.

We recommend using a trackable shipping service and keeping the shipping receipt. RUVEL is not responsible for return packages that are lost or damaged in transit before they are received by us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly at info@ruvel.co. Include your order number and clear photographs of the item and its packaging.

We will review the issue and provide further instructions. If we confirm that the item was damaged, defective, or sent incorrectly, RUVEL will cover the reasonable return shipping cost and offer an appropriate replacement or refund.

NONRETURNABLE ITEMS

Personalized items, final sale items, items that have been worn or used, altered items, and items damaged after delivery cannot be returned.

If you are unsure whether your item is eligible for return, contact us at info@ruvel.co before sending it.

REFUNDS

We will inspect the returned item after it is received and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 to 10 business days. Your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are not refundable unless the item was confirmed to be damaged, defective, or sent incorrectly.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item and place a new order after the return is approved.

CONTACT

For all return and refund questions, contact us at info@ruvel.co.